Return & Refund Policy
RETURNS AND EXCHANGES
We work hard to curate the collection featured both in our store and online and we hope you find everything you are looking for and more. We stand behind the products we offer and want you to be thrilled with your purchase. If for any reason you are not completely satisfied with your purchase, we gladly accept returns and exchanges under the following conditions.
Once your order has been processed, we will email you with shipment tracking information. We gladly accept returns or exchanges if you contact us within 30 days of receiving your order to request a Return Authorization number (RA#). Email us at firstname.lastname@example.org with the reason for the return/exchange and you will be issued a RA#. Customers are responsible for any return shipping charges we will deducted the shipping charges from the credit amount. As soon as we are notified of the return you will be sent a shipping label so you can easily return the Item(s) all packages must be postmarked within 3 days of when the RA# is issued.
In order to be eligible for return, items must be returned with the original sales receipt, and in their original condition: unworn, unwashed, unaltered, undamaged, and with all original tags attached. Some items ship with an additional attached return tag. Merchandise returned without the original return tag attached may not qualify for a refund. Footwear must include the original shoe box, in its original condition. (You may NOT use the original shoe boxes to ship footwear. Shoes and their original shoe boxes must be shipped within a larger box.) If any of these requirements are not met, we are not able to process your return, and the item(s) will be shipped back to you at your expense.
Should your item(s) have a defect or damage, you must email us at email@example.com within 24 hours of receiving your order.
Items ordered with Free Shipping are still eligible for a refund, less the actual cost of shipping.
All sales are FINAL on sale merchandise.
TIPS FOR KEEPING ITEMS IN RETURNABLE CONDITION
SHOES- Always try on shoes on carpet, as shoes scuff very easily on any hard surface. Shoe boxes are an important part of the product presentation, therefore, shoes must be returned in their original box, free of damages and shipping labels.
SWIMWEAR & LINGERIE- Please try on over underwear for sanitary reasons. Do not remove the protective slip.
TOPS & DRESSES- Please be careful of makeup or deodorant rubbing off on the garment.
All of our orders are fulfilled through our retail locations and are processed on a first come, first served basis. Therefore, if you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase to ensure that we have it in stock. Upon receipt of your return, we will process the return and issue a credit for the newly selected merchandise. We will then ship your exchange and notify you via email.
NEED MORE HELP?
Please feel free to contact us with any questions: